COST OF SERVICES
The following prices are only for riders who bring or ship their suspension to PMB Suspension themselves. Before ordering it is recommended to check the terms & conditions. For any question: 076 572 25 46 / contact@pmbswiss.ch
DEFINITIONS
- Service: disassembly and re-assembly of the suspension with replacement of the worn-out seals, oils, grease and Loctite, required by suspension brand at least once a year
- Upgrade: replacement of part of the suspension to improve performance
- Repair: restoration to a good, working condition
MOUNTAIN BIKE SUSPENSION SERVICES
Fork and rear shock services are all priced at 179 CHF (179 CHF per suspension, except special cases)
| Service Type | Cost | Link |
| Fork Service |
179 CHF Except DH forks: 199 CHF and special cases |
See all services for forks |
| Shock Service |
179 CHF Except special cases |
See all services for shocks |
| Service with Upgrade | Depends on the upgrade(s) | See all services including upgrades |
| Repair | Depends on the repair(s) |
Additonal service levels
- 50H Service: mid-season service, only for lower legs or air an, upon request
- PRO Service: full service with premium seals and grease for improved performance and durability
SR Suntour Services
Vorsprung Upgrades
Shipping Service
Rajapack
Important
- Supported suspensions:
- Fox (except ICD/IRD, DRCV and Brain)
- Rockshox (except RS-1, Vivid Air and Brain)
- Öhlins (except STX22: service ended in 2020)
- Marzocchi (except suspensions sold before 2018)
- SR Suntour
- Unsupported suspensions:
- Suspensions with more than 5 years without services should be replaced
- Suspensions that are more than 10 years old
- Marzocchi from before 2018; STX22 (service ended in 2020), RS-1, Vivid Air, Brain, DYAD, Gemini, Cane Creek, DT Swiss, Magura, MRP, BOS, EXT, XFusion, Push, Motion
- Broken suspension: customers should ask for a repair before ordering a service
- Suspensions with no spare parts anymore: service will be limited to operations that are still possible
Special Cases
- Öhlins DH38: 199 CHF
- Any suspension with non-standard parts: additional costs to be paid based on requirements (except for Vorsprung parts)
REPAIRS
| Repair Types | Cost |
|
Repairs with no influence on the time of service |
Price of the part(s) added to the price of service |
| Repairs requiring no new parts | Hourly rate 179 CHF |
| Repairs requiring new parts | Price of the part(s) added to the price of service + hourly rate 179 CHF |
Some repairs services are listed online; contact@pmbswiss.ch for other repair services
ADDITIONAL COSTS
FOR FASTER SERVICE
Services are generally completed 4-5 days after the delivery of suspensions to the workshop but it is possible to accelerate service with the following options:
| Fast Service Options (cost per suspension) | Cost |
| Express Service: service on the same day the suspension is delivered | 25 CHF |
| Express Shipping: next day delivery after completion of service, before 9AM Monday to Saturday | 25 CHF |
| Express Service + Express Shipping | 50 CHF |
|
Direct service on appointment Appointment must be set 24H in advance. Only possible for service and repairs that do not require out-of-stock parts. |
50 CHF |
ADDITIONAL PARTS (MOST COMMON EXAMPLES)
| Parts | Price Range |
| Additional service kit (special cases) | Price of the additional service kit + price of additional work |
| Disc spring (Boxxer, Lyrik..) | 10 CHF |
| New body for air shocks | From 59 CHF |
| Travel change (Fox, Rockshox) | From 69 CHF |
| New CSU or Lower Legs | 30% of the cost of a new fork |
| New damping cartridge | 149 to 699 CHF |
ADMINISTRATIVE COSTS
| Administrative Fees | Cost |
| Order sent without any mistake or missing information | 0 CHF |
| Orders sent with mistakes or missing information | 25 CHF |
| Orders sent with no paper form or no corresponding online order (customer have to fill one or the other) | 50 CHF |
| Orders sent with unsupported or non-salvageable suspensions | 75 CHF |
CLEANING AND DECONTAMINATION
| Operation | Cost |
| Cleaning of dirty suspension | 25 CHF |
| Rear shock decontamination (ultra sound cleaning) | 50 CHF |
| Fork decontamination (ultra sound cleaning) | 75 CHF |
HOURLY SERVICE COSTS
| Services at hourly cost | Cost |
| Mechanical work (minimum 15mn: 45 CHF) | 180 CHF |
| Consulting and expertise (minimum 15mn: 75 CHF) | 300 CHF |
| Racing service for teams and brands (minimum 8H: 1600 CHF, does not include travel-related costs) | 200 CHF |
WRAPPING AND SHIPPING
| Wrapping and shipping services | Cost |
|
900x200x200 box shipped by PMB Suspension for shipping at PMB Suspension PMB Suspension will cancel orders for boxes that are not intended for services at PMB Suspension |
3 CHF for online orders |
| Shipping cost for 1x Fork or 1x Fork + 1x Shock |
0 CHF for online orders 15 CHF for paper-based orders |
| Shipping cost for 1x Shock |
0 CHF for online orders 12 CHF for paper-based orders |
| 900x200x200 box | 10 CHF |
| Rear shock box | 5 CHF |
| Wrapping of contaminating, oily or dirty parts | Minimum 10 CHF |
| Destruction or recycling of inappropriate or oversized boxes (cost for each box) | Minimum 25 CHF, depends on size |
|
Destruction of polystyrene packagings (blocks or bals) or wedging particles |
Minimum 15 CHF, depends on volume |
SERVICE CANCELLATION
| Cancellation Fees | Cost |
| Cancellation before service (per suspension, return cost included) | 75 CHF |
| Suspension reassembly without service (non-functional) | 75 CHF |
| Suspension reassembly without service (functional when possible) | 150 CHF |
| Cancellation while service is ongoing | 150 CHF |
WARRANTY SERVICES
| Warranty Fees | Cost |
|
Warranty fee for suspensions sold and invoiced by PMB Warranty terms and conditions for suspensions sold by PMB = manufacturer warranty |
0 CHF |
|
Warranty fee for suspensions sold and invoiced by a seller that is not PMB For manufacturer warranties. A favorable answer is not guaranteed: it depends on the manufacturer's terms & conditions; the customer might have to pay for additional costs in order to fix the suspension. Manufacturers take generally between 3 and 4 weeks to give an answer. |
100 CHF |
|
Root cause investigation (hourly rate) Required when the cause is unknown and might be a product design issue or manufacturing defect |
200 CHF (hourly rate) |
|
Reassembly fee Applicable when the manufacturer is supplying replacement parts but not covering the reassembly costs |
179 CHF (hourly rate) |
