Cost

COST OF SERVICES

The following prices are only for riders who bring or ship their suspension to PMB Suspension themselves. Before ordering it is recommended to check the terms & conditions. For any question: 076 572 25 46 / contact@pmbswiss.ch


DEFINITIONS

  • Service: disassembly and re-assembly of the suspension with replacement of the worn-out seals, oils, grease and Loctite, required by suspension brand at least once a year
  • PRO Service: full service with premium seals and grease for improved performance and durability
  • Upgrade: replacement of part of the suspension to improve performance
  • Repair: restoration to a good, working condition

MOUNTAIN BIKE SUSPENSION SERVICES

Services = disassembly and reassembly with replacement of wear parts. Services are not repairs.

Service Type Cost (CHF) Link
Fork Service

179 CHF except DH forks: 199 CHF and special cases

Pro service: +30 CHF

All services for forks
Shock Service

179 CHF except special cases

Pro service: +30 CHF

All services for shocks
Service with Upgrade 325 to 950 CHF All services including upgrades
Repair, issue resolution and all work outside of services and repairs with set prices

200 CHF / hour; minimum charge 50 CHF

Include: discussion with customer, identification of root cause issue, identification of solution, mechanical work and any other operation required. Parts not included.

contact@pmbswiss.ch

Important

  • Supported suspensions:
    • Fox (except ICD/IRD, DRCV and Brain)
    • Rockshox (except RS-1, Vivid Air and Brain)
    • Öhlins (except STX22: service ended in 2020)
    • Marzocchi (except suspensions sold before 2018)
  • Unsupported suspensions:
    • Suspensions with more than 5 years without services should be replaced
    • Suspensions that are more than 10 years old
    • SR Suntour
    • Sorry we do no service:
      • Marzocchi from before 2018
      • STX22 (support ended in 2020)
      • RS-1, Vivid Air, Brain, DYAD, Gemini
      • Cane Creek, DT Swiss, Magura, MRP, BOS, EXT, XFusion, Push, Motion
  • Broken suspension: customers should ask for a repair before ordering a service
  • Suspensions with no spare parts anymore: service will be limited to operations that are still possible

Special Cases

  • DH forks: 199 CHF
  • Any suspension with non-standard parts: additional costs to be paid based on requirements (except for Vorsprung parts)

REPAIRS

All repair work is charged 200 CHF / hour. Minimum charge 50 CHF. Parts are not included.

Some repairs services are listed onlinecontact@pmbswiss.ch for other repair services

Price range for general parts:

  • new air can: from 59 CHF
  • new air shaft: from 69 CHF
  • new CSU: ~30% of the cost of a new fork
  • new lower legs: ~30% of the cost of a new fork
  • new damping cartridge: ~30% of the cost of a new fork

FAST SERVICE OPTIONS

Services are generally completed 4-5 days after the delivery of suspensions to the workshop but it is possible to accelerate service with the following options:

Fast Service Options (cost per suspension) Cost
Express Service: service on the same day the suspension is delivered +25 CHF
Express Shipping: next day delivery after completion of service, before 10AM Monday to Saturday +25 CHF
Express Service + Express Shipping +50 CHF

ADMINISTRATIVE COSTS

Administrative Fees Cost
Order sent without any mistake or missing information 0 CHF
Orders sent with mistakes or missing information 25 CHF
Orders sent with no paper form or no corresponding online order (customer have to fill one or the other) 50 CHF
Orders sent with unsupported or non-salvageable suspensions 75 CHF

CLEANING AND DECONTAMINATION

Operation Cost
Cleaning of dirty suspension 25 CHF
Rear shock decontamination (ultra sound cleaning) 50 CHF
Fork decontamination (ultra sound cleaning) 75 CHF

WRAPPING AND SHIPPING

Wrapping and shipping services Cost

900x200x200 box shipped by PMB Suspension for shipping at PMB Suspension

PMB Suspension will cancel orders for boxes that are not intended for services at PMB Suspension

3 CHF for online orders
Shipping cost for 1x Fork or 1x Fork + 1x Shock

0 CHF for online orders

15 CHF for paper-based orders

Shipping cost for 1x Shock

0 CHF for online orders

12 CHF for paper-based orders

900x200x200 box 10 CHF
Rear shock box 5 CHF
Wrapping of contaminating, oily or dirty parts Minimum 10 CHF
Destruction or recycling of inappropriate or oversized boxes (cost for each box) Minimum 25 CHF, depends on size

Destruction of polystyrene packagings (blocks or bals) or wedging particles

Minimum 15 CHF, depends on volume

SERVICE CANCELLATION

Cancellation Fees Cost
Cancellation before service (per suspension, return cost included) 75 CHF
Suspension reassembly without service (non-functional) 75 CHF
Suspension reassembly without service (functional when possible) 150 CHF
Cancellation while service is ongoing 150 CHF

SPECIAL SERVICES

Special Service Cost

Search for replacement suspension

Include the collection of informations related to the bike and its requirements, the search of compatible models and the write-up of a detailed report about the options. Does not guarantee that compatible suspensions will be found. Options will be limited to suspensions available in Switzerland and/or that can be imported without safety issues.

Fork: 79 CHF

Shock: 100 CHF

Late service fee

For any suspensions late into service: cover the additional safety checks  

50 to 150 CHF

Custom work surcharge

For any work on bike falling outside of pre-defined suspension services; minimum 50 CHF

200 CHF / hour

Fork decal replacement

Include removal of the previous decals, cleaning of the fork, marking of the position, application of the decals. Decals are not included in the price.

100 CHF

Bike storage

A surcharge may be applied based on the size and/or value of the bike. Insurance is not included.

10 CHF / hour

Fork storage

For any fork not waiting for parts, service or shipping; applies after 72H

10 CHF / day

WARRANTY SERVICES

Warranty Fees Cost

Warranty fee for suspensions sold and invoiced by PMB

Warranty terms and conditions for suspensions sold by PMB = manufacturer warranty

0 CHF

Warranty fee for suspensions sold and invoiced by a seller that is not PMB

For manufacturer warranties. A favorable answer is not guaranteed: it depends on the manufacturer's terms & conditions; the customer might have to pay for additional costs in order to fix the suspension. Manufacturers take generally between 3 and 4 weeks to give an answer.

100 CHF

Root cause investigation (hourly rate)

Required when the cause is unknown and might be a product design issue or manufacturing defect

200 CHF (hourly rate)

Reassembly fee

Applicable when the manufacturer is supplying replacement parts but not covering the reassembly costs

179 CHF (hourly rate)