COST OF SERVICES
The following prices are only for riders who bring or ship their suspension to PMB Suspension themselves. Before ordering it is recommended to check the terms & conditions. For any question: 076 572 25 46 / contact@pmbswiss.ch
DEFINITIONS
- Service: disassembly and re-assembly of the suspension with replacement of the worn-out seals, oils, grease and Loctite, required by suspension brand at least once a year
- PRO Service: full service with premium seals and grease for improved performance and durability
- Upgrade: replacement of part of the suspension to improve performance
- Repair: restoration to a good, working condition
MOUNTAIN BIKE SUSPENSION SERVICES
Services = disassembly and reassembly with replacement of wear parts. Services are not repairs.
| Service Type | Cost (CHF) | Link |
| Fork Service |
179 CHF except DH forks: 199 CHF and special cases Pro service: +20 CHF |
All services for forks |
| Shock Service |
179 CHF except special cases Pro service: +20 CHF |
All services for shocks |
| Service with Upgrade | 325 to 950 CHF | All services including upgrades |
| Repair, issue resolution and all work outside of services and repairs with set prices |
200 CHF / hour; minimum charge 50 CHF Include: discussion with customer, identification of root cause issue, identification of solution, mechanical work and any other operation required. Parts not included. |
Important
- Supported suspensions:
- Fox (except ICD/IRD, DRCV and Brain)
- Rockshox (except RS-1, Vivid Air and Brain)
- Öhlins (except STX22: service ended in 2020)
- Marzocchi (except suspensions sold before 2018)
- Unsupported suspensions:
- Suspensions with more than 5 years without services should be replaced
- Suspensions that are more than 10 years old
- SR Suntour
- Sorry we do no service:
- Marzocchi from before 2018
- STX22 (support ended in 2020)
- RS-1, Vivid Air, Brain, DYAD, Gemini
- Cane Creek, DT Swiss, Magura, MRP, BOS, EXT, XFusion, Push, Motion
- Broken suspension: customers should ask for a repair before ordering a service
- Suspensions with no spare parts anymore: service will be limited to operations that are still possible
Special Cases
- DH forks: 199 CHF
- Any suspension with non-standard parts: additional costs to be paid based on requirements (except for Vorsprung parts)
REPAIRS
All repair work is charged 200 CHF / hour. Minimum charge 50 CHF. Parts are not included.
Some repairs services are listed online; contact@pmbswiss.ch for other repair services
Price range for general parts:
- new air can: from 59 CHF
- new air shaft: from 69 CHF
- new CSU: ~30% of the cost of a new fork
- new lower legs: ~30% of the cost of a new fork
- new damping cartridge: ~30% of the cost of a new fork
FAST SERVICE OPTIONS
Services are generally completed 4-5 days after the delivery of suspensions to the workshop but it is possible to accelerate service with the following options:
| Fast Service Options (cost per suspension) | Cost |
| Express Service: service on the same day the suspension is delivered | +25 CHF |
| Express Shipping: next day delivery after completion of service, before 10AM Monday to Saturday | +25 CHF |
| Express Service + Express Shipping | +50 CHF |
ADMINISTRATIVE COSTS
| Administrative Fees | Cost |
| Order sent without any mistake or missing information | 0 CHF |
| Orders sent with mistakes or missing information | 25 CHF |
| Orders sent with no paper form or no corresponding online order (customer have to fill one or the other) | 50 CHF |
| Orders sent with unsupported or non-salvageable suspensions | 75 CHF |
