COST OF SERVICES
The following prices are only for riders who bring or ship their suspension to PMB Suspension themselves. Before ordering it is recommended to check the terms & conditions. For any question: 076 572 25 46 / contact@pmbswiss.ch
DEFINITIONS
- Service: disassembly and re-assembly of the suspension with replacement of the worn-out seals, oils, grease and Loctite, required by suspension brand at least once a year
- PRO Service: full service with premium seals and grease for improved performance and durability
- Upgrade: replacement of part of the suspension to improve performance
- Repair: restoration to a good, working condition
MOUNTAIN BIKE SUSPENSION SERVICES
Services = disassembly and reassembly with replacement of wear parts. Services are not repairs.
| Service Type | Cost (CHF) | Link |
| Fork Service |
179 CHF except DH forks: 199 CHF and special cases Pro service: +30 CHF |
All services for forks |
| Shock Service |
179 CHF except special cases Pro service: +30 CHF |
All services for shocks |
| Service with Upgrade | 325 to 950 CHF | All services including upgrades |
| Repair, issue resolution and all work outside of services and repairs with set prices |
200 CHF / hour; minimum charge 50 CHF Include: discussion with customer, identification of root cause issue, identification of solution, mechanical work and any other operation required. Parts not included. |
Important
- Supported suspensions:
- Fox (except ICD/IRD, DRCV and Brain)
- Rockshox (except RS-1, Vivid Air and Brain)
- Öhlins (except STX22: service ended in 2020)
- Marzocchi (except suspensions sold before 2018)
- Unsupported suspensions:
- Suspensions with more than 5 years without services should be replaced
- Suspensions that are more than 10 years old
- SR Suntour
- Sorry we do no service:
- Marzocchi from before 2018
- STX22 (support ended in 2020)
- RS-1, Vivid Air, Brain, DYAD, Gemini
- Cane Creek, DT Swiss, Magura, MRP, BOS, EXT, XFusion, Push, Motion
- Broken suspension: customers should ask for a repair before ordering a service
- Suspensions with no spare parts anymore: service will be limited to operations that are still possible
Special Cases
- DH forks: 199 CHF
- Any suspension with non-standard parts: additional costs to be paid based on requirements (except for Vorsprung parts)
REPAIRS
All repair work is charged 200 CHF / hour. Minimum charge 50 CHF. Parts are not included.
Some repairs services are listed online; contact@pmbswiss.ch for other repair services
Price range for general parts:
- new air can: from 59 CHF
- new air shaft: from 69 CHF
- new CSU: ~30% of the cost of a new fork
- new lower legs: ~30% of the cost of a new fork
- new damping cartridge: ~30% of the cost of a new fork
FAST SERVICE OPTIONS
Services are generally completed 4-5 days after the delivery of suspensions to the workshop but it is possible to accelerate service with the following options:
| Fast Service Options (cost per suspension) | Cost |
| Express Service: service on the same day the suspension is delivered | +25 CHF |
| Express Shipping: next day delivery after completion of service, before 10AM Monday to Saturday | +25 CHF |
| Express Service + Express Shipping | +50 CHF |
ADMINISTRATIVE COSTS
| Administrative Fees | Cost |
| Order sent without any mistake or missing information | 0 CHF |
| Orders sent with mistakes or missing information | 25 CHF |
| Orders sent with no paper form or no corresponding online order (customer have to fill one or the other) | 50 CHF |
| Orders sent with unsupported or non-salvageable suspensions | 75 CHF |
CLEANING AND DECONTAMINATION
| Operation | Cost |
| Cleaning of dirty suspension | 25 CHF |
| Rear shock decontamination (ultra sound cleaning) | 50 CHF |
| Fork decontamination (ultra sound cleaning) | 75 CHF |
WRAPPING AND SHIPPING
| Wrapping and shipping services | Cost |
|
900x200x200 box shipped by PMB Suspension for shipping at PMB Suspension PMB Suspension will cancel orders for boxes that are not intended for services at PMB Suspension |
3 CHF for online orders |
| Shipping cost for 1x Fork or 1x Fork + 1x Shock |
0 CHF for online orders 15 CHF for paper-based orders |
| Shipping cost for 1x Shock |
0 CHF for online orders 12 CHF for paper-based orders |
| 900x200x200 box | 10 CHF |
| Rear shock box | 5 CHF |
| Wrapping of contaminating, oily or dirty parts | Minimum 10 CHF |
| Destruction or recycling of inappropriate or oversized boxes (cost for each box) | Minimum 25 CHF, depends on size |
|
Destruction of polystyrene packagings (blocks or bals) or wedging particles |
Minimum 15 CHF, depends on volume |
SERVICE CANCELLATION
| Cancellation Fees | Cost |
| Cancellation before service (per suspension, return cost included) | 75 CHF |
| Suspension reassembly without service (non-functional) | 75 CHF |
| Suspension reassembly without service (functional when possible) | 150 CHF |
| Cancellation while service is ongoing | 150 CHF |
SPECIAL SERVICES
| Special Service | Cost |
|
Search for replacement suspension Include the collection of informations related to the bike and its requirements, the search of compatible models and the write-up of a detailed report about the options. Does not guarantee that compatible suspensions will be found. Options will be limited to suspensions available in Switzerland and/or that can be imported without safety issues. |
Fork: 79 CHF Shock: 100 CHF |
|
Late service fee For any suspensions late into service: cover the additional safety checks |
50 to 150 CHF |
|
Custom work surcharge For any work on bike falling outside of pre-defined suspension services; minimum 50 CHF |
200 CHF / hour |
|
Fork decal replacement Include removal of the previous decals, cleaning of the fork, marking of the position, application of the decals. Decals are not included in the price. |
100 CHF |
|
Bike storage A surcharge may be applied based on the size and/or value of the bike. Insurance is not included. |
10 CHF / hour |
|
Fork storage For any fork not waiting for parts, service or shipping; applies after 72H |
10 CHF / day |
WARRANTY SERVICES
| Warranty Fees | Cost |
|
Warranty fee for suspensions sold and invoiced by PMB Warranty terms and conditions for suspensions sold by PMB = manufacturer warranty |
0 CHF |
|
Warranty fee for suspensions sold and invoiced by a seller that is not PMB For manufacturer warranties. A favorable answer is not guaranteed: it depends on the manufacturer's terms & conditions; the customer might have to pay for additional costs in order to fix the suspension. Manufacturers take generally between 3 and 4 weeks to give an answer. |
100 CHF |
|
Root cause investigation (hourly rate) Required when the cause is unknown and might be a product design issue or manufacturing defect |
200 CHF (hourly rate) |
|
Reassembly fee Applicable when the manufacturer is supplying replacement parts but not covering the reassembly costs |
179 CHF (hourly rate) |
