Swiss MTB Suspension Service Center, based in Jongny, Vaud, Switzerland
Official Service Center and Reseller for Fox / Rockshox / Öhlins / Marzocchi / SR Suntour / Vorsprung since 2014
CONTACT
E-mail:
Phone
+41 76 572 25 46
10:00-13:00, after 13:00 phone is not the priority so use contact@pmbswiss.ch instead
(french and english spoken)
Jongny Workshop Address
PMB Suspension
Route de Chatel-Saint-Denis 38
1805 Jongny
Switzerland
Opening Times
10-15H or 16-18H by appointment
HOW TO ORDER A SERVICE
2 ways: using this site or using paper
- Ordering a service using this site: use our service section to select the service you need, then pay online and send your suspension
- Ordering a service using the service form: print and complete our service form, then send your suspensions, after service we will send you the invoice, you pay and we will then ship the suspensions back to you
PAYMENT
Services and products can be paid online directly on this site or at the workshop with a credit card
Online payment
- Payment is processed by Braintree, a subsidiary of Paypal
- The product section includes all the products and services sold by PMB
- Payment is fully secured with encryption and card informations are not stored by www.pmbswiss.ch
Payment at the workshop
- We accept VISA, Mastercard, Maestro, Amex and most international cards with a chip
- We do not accept the Swiss Post's Postcard
E-Banking payment
- Only for shop and orders done with the service form
- Account name: PMB Suspension
- Bank: BCV
- Account: CH0300767000R54328242
SHIPPING
SHIPPING SUSPENSION TO US FOR SERVICE
1/ Use this address:
PMB Suspension
Route de Chatel-Saint-Denis 38
1805 Jongny
Switzerland
2/ Include the Service Form in the box, complete with signature (we will send you the invoice after service) OR Purchase the service online (fastest way to get the service done)
3/ If you need a box we can send you a long box in a flat pack
4/ And before sending:
- check the Terms & Conditions to make sure we can take care of the suspension
- check the services details to better understand the services
SHIPPING SUSPENSIONS AND PRODUCTS TO YOU
Switzerland: Swiss Post with 2 options:
- Swiss-Express "Moon": delivery in 24H from Monday to Saturday, including Saturday before 9AM
- Poste Priority: delivery in 24 to 48H from Monday to Friday
EU and rest of the world:
- Swiss Post International with Tracking: delivery generally in 4-5 days in EU/Shengen, +1-4 days to other countries
ALL SHIPMENTS ARE DONE WITH TRACKING
PICKING
It is possible to pick your suspensions or products at the workshop directly.
Contact us using contact@pmbswiss.ch or +41 76 572 25 46
FAQ
Sponsorship
We sponsor a few athletes and teams throughout the year, including Sidonie Jolidon, Ari Montanier and the Black Metaul Shapers.
Partner Stores
Bike shops can partner with us for servicing their customer's suspension. Want to be a partner store? reach us at contact@pmbswiss.ch
Warranty
We provide warranty services for the brands we partner with. If you haven't bought the suspension from us we can also do it for a fee so you don't have to deal with the complexity of it. Check our Terms & Conditions for the warranty conditions on our products and services.
