Swiss MTB Suspension Service Center, based in Jongny, Vaud, Switzerland
Official Service Center and Reseller for Fox / Rockshox / Öhlins / Marzocchi / Vorsprung since 2014
CONTACT
E-mail:
Phone
Jongny Workshop Address
PMB Suspension
Route de Chatel-Saint-Denis 38
1805 Jongny
Switzerland
Opening Hours
Monday to Friday 9:00-16:00
Saturday 9:00-13:00
Only with appointment: contact us before visiting
No visit without appointment
HOW TO ORDER A SERVICE
2 ways: using this site or using paper
- Ordering a service using this site: use this website, select the service you need, pay online and send your suspension
- Ordering a service using the service form: print and complete our service form, then send your suspensions, after service we will send you the invoice, you pay and we will then ship the suspensions back to you
PAYMENT
Services and products can be paid online directly on this site or at the workshop with a credit card
Online payment
- Payment is processed by Braintree, a subsidiary of Paypal
- The product section includes all the products and services sold by PMB
- Payment is fully secured with encryption and card informations are not stored by www.pmbswiss.ch
Payment at the workshop
- We accept VISA, Mastercard, Maestro, Amex and most international cards with a chip
- We do not accept the Swiss Post's Postcard
E-Banking payment
- Only for shop and orders done with the service form
- Account name: PMB Suspension
- Bank: BCV
- Account: CH0300767000R54328242
SHIPPING
SHIPPING SUSPENSION TO US FOR SERVICE
1/ Use this address:
PMB Suspension
Route de Chatel-Saint-Denis 38
1805 Jongny
Switzerland
2/ Include the Service Form in the box, complete with signature (we will send you the invoice after service) OR purchase the service online (fastest way to get the service done)
3/ If you need a box we can send you a long box in a flat pack
4/ And before sending:
- check the Terms & Conditions to make sure we can take care of the suspension
- check the service description to better understand the services
SHIPPING SUSPENSIONS AND PRODUCTS TO YOU
Switzerland: Swiss Post with 2 options:
- Swiss-Express "Moon": delivery in 24H from Monday to Saturday, including Saturday before 9AM
- Poste Priority: delivery in 24 to 48H from Monday to Friday
EU and rest of the world:
- EU/Shengen: delivery generally take 5-10 days; additional delays are possible
SHIPMENTS ARE DONE WITH TRACKING WHEN POSSIBLE
FAQ
Partner Stores
Bike shops can partner with us for servicing their customer's suspension. Want to be a partner store? reach us at contact@pmbswiss.ch
Warranty
We provide warranty services for the brands we partner with. If you haven't bought the suspension from us we can also do it for a fee so you don't have to deal with the complexity of it. Check our Terms & Conditions for the warranty conditions on our products and services.
