Contact

Swiss MTB Suspension Service Center, based in Jongny, Vaud, Switzerland

Official Service Center and Reseller for Fox / Rockshox / Öhlins / Marzocchi / Vorsprung since 2014


CONTACT

 

E-mail:

contact@pmbswiss.ch

 

Phone

+41 76 572 25 46

 

Jongny Workshop Address

PMB Suspension

Route de Chatel-Saint-Denis 38

1805 Jongny

Switzerland

 

Opening Hours

Monday to Friday 9:00-16:00

Saturday 9:00-13:00

Only with appointment: contact us before visiting

No visit without appointment

 PMB Google Maps 


HOW TO ORDER A SERVICE

2 ways: using this site or using paper

  • Ordering a service using this site: use this website, select the service you need, pay online and send your suspension
  • Ordering a service using the service form: print and complete our service form, then send your suspensions, after service we will send you the invoice, you pay and we will then ship the suspensions back to you

 


PAYMENT

 

Services and products can be paid online directly on this site or at the workshop with a credit card

 

Online payment

 

Payment at the workshop

  • We accept VISA, Mastercard, Maestro, Amex and most international cards with a chip
  • We do not accept the Swiss Post's Postcard

 

E-Banking payment

  • Only for shop and orders done with the service form
  • Account name: PMB Suspension
  • Bank: BCV
  • Account: CH0300767000R54328242

 Credit Cards 


SHIPPING

 

SHIPPING SUSPENSION TO US FOR SERVICE

1/ Use this address:

PMB Suspension

Route de Chatel-Saint-Denis 38

1805 Jongny

Switzerland

2/ Include the Service Form in the box, complete with signature (we will send you the invoice after service) OR purchase the service online (fastest way to get the service done)

3/ If you need a box we can send you a long box in a flat pack

4/ And before sending:

  • check the Terms & Conditions to make sure we can take care of the suspension
  • check the service description to better understand the services

SHIPPING SUSPENSIONS AND PRODUCTS TO YOU

Switzerland: Swiss Post with 2 options:

  • Swiss-Express "Moon": delivery in 24H from Monday to Saturday, including Saturday before 9AM
  • Poste Priority: delivery in 24 to 48H from Monday to Friday

EU and rest of the world:

  • EU/Shengen: delivery generally take 5-10 days; additional delays are possible

SHIPMENTS ARE DONE WITH TRACKING WHEN POSSIBLE


FAQ

Partner Stores

Bike shops can partner with us for servicing their customer's suspension. Want to be a partner store? reach us at contact@pmbswiss.ch

Warranty

We provide warranty services for the brands we partner with. If you haven't bought the suspension from us we can also do it for a fee so you don't have to deal with the complexity of it. Check our Terms & Conditions for the warranty conditions on our products and services.