Contact

Swiss MTB Suspension Service Center, based in Jongny, Vaud, Switzerland

Official Service Center and Reseller for Fox / Rockshox / Öhlins / Marzocchi / SR Suntour / Vorsprung / Fox since 2014


CONTACT

 

E-mail:

contact@pmbswiss.ch

 

Phone

+41 76 572 25 46

10:00-13:00, after 13:00 phone is not the priority so use contact@pmbswiss.ch instead

(french and english spoken)

 

Jongny Workshop Address

PMB Suspension

Route de Chatel-Saint-Denis 38

1805 Jongny

Switzerland

 

Opening Times

10-15H or 16-18H by appointment

 PMB Google Maps 


HOW TO ORDER A SERVICE

2 ways: using this site or using paper

  • Ordering a service using this site: use our service section to select the service you need, then pay online and send your suspension
  • Ordering a service using the service form: print and complete our service form, then send your suspensions, after service we will send you the invoice, you pay and we will then ship the suspensions back to you

 


PAYMENT

 

Services and products can be paid online directly on this site or at the workshop with a credit card

 

Online payment

 

Payment at the workshop

  • We accept VISA, Mastercard, Maestro, Amex and most international cards with a chip
  • We do not accept the Swiss Post's Postcard

 

E-Banking payment

  • Only for shop and orders done with the service form
  • Account name: PMB Suspension
  • Bank: BCV
  • Account: CH0300767000R54328242

 Credit Cards 


SHIPPING

 

SHIPPING SUSPENSION TO US FOR SERVICE

1/ Use this address:

PMB Suspension

Route de Chatel-Saint-Denis 38

1805 Jongny

Switzerland

2/ Include the Service Form in the box, complete with signature (we will send you the invoice after service) OR Purchase the service online (fastest way to get the service done)

3/ If you need a box we can send you a long box in a flat pack

4/ And before sending:

SHIPPING SUSPENSIONS AND PRODUCTS TO YOU

Switzerland: Swiss Post with 2 options:

  • Swiss-Express "Moon": delivery in 24H from Monday to Saturday, including Saturday before 9AM
  • Poste Priority: delivery in 24 to 48H from Monday to Friday

EU and rest of the world:

  • Swiss Post International with Tracking: delivery generally in 4-5 days in EU/Shengen, +1-4 days to other countries

ALL SHIPMENTS ARE DONE WITH TRACKING


PICKING

 

It is possible to pick your suspensions or products at the workshop directly.

Contact us using contact@pmbswiss.ch or +41 76 572 25 46


FAQ

Sponsorship

We sponsor a few athletes and teams throughout the year, including Sidonie Jolidon, Ari Montanier and the Black Metaul Shapers.

Partner Stores

Bike shops can partner with us for servicing their customer's suspension. Want to be a partner store? reach us at contact@pmbswiss.ch

Warranty

We provide warranty services for the brands we partner with. If you haven't bought the suspension from us we can also do it for a fee so you don't have to deal with the complexity of it. Check our Terms & Conditions for the warranty conditions on our products and services.